After-Sales Support Process

After-sales support is handled through WhatsApp, phone, and in-store help depending on the issue. Keep your receipt and product details so our team can identify the model and advise accurately.

Step 1: Send the Details

• Your name and order or receipt details.
• Product name or clear product photos.
• Photos or video showing the problem.
• Installation location and whether the lock was installed by our team or another installer.

Step 2: Basic Troubleshooting

We may ask you to check batteries, app status, lock alignment, passcode settings, card access, fingerprint registration, or mechanical key operation.

Step 3: Inspection or Service

If the issue cannot be solved remotely, we may recommend in-store inspection, installer assessment, repair, replacement, or manufacturer warranty follow-up depending on the product and condition.