Support & Policies
Support & Policies
Use this page to understand how Lock City Nairobi CBD handles delivery, installation, product compatibility, after-sales support, smart-lock setup, battery care, emergency lockout help, and spare keys or access cards.
For the fastest help, send us clear photos of your door, current lock, frame, and any smart-lock issue on WhatsApp. We confirm product fit, availability, final price, delivery, installation, and M-Pesa payment details before you complete your order.
Customer Support Guides
- Delivery Policy
- Installation Policy
- Warranty Policy
- Return & Refund Policy
- Product Compatibility Guide
- After-Sales Support Process
- Smart Lock Setup Guide
- Smart Lock Battery Maintenance Guide
- Emergency Lockout Guidance
- Spare Keys & Access Cards
Before You Buy
Smart locks, steel door locks, cylinders, handles, and accessories may require different door thickness, lock body size, backset, cutout, power, app, and installation conditions. Confirm compatibility before installation, especially for glass doors, steel doors, wooden doors, frameless doors, Airbnb units, offices, and rental properties.
After Purchase
Keep your receipt, packaging, mechanical backup keys, cards, manuals, and warranty details. For smart locks, save the admin password, register fingerprints carefully, keep batteries fresh, and test the mechanical key backup before relying on the lock daily.