Faqs
FAQs
Product
Are the products shown on the website available in Kenya?
Most products listed are available or can be arranged through Lock City Nairobi CBD. Availability can change, so we confirm stock, pricing, and delivery details directly on WhatsApp before you buy.
Can I get help choosing the right lock for my door?
Yes. You can send us a photo of your door, the door material, your preferred lock type, and your location on WhatsApp. We will help you choose a suitable lock and advise on installation where needed.
How do I choose between a steel door lock and a smart lock?
Steel door locks are a strong and reliable option for everyday security. Smart locks are better when you want features like fingerprint access, passcodes, card access, remote control, or easier access management for homes, offices, Airbnb units, or rental properties.
What types of locks does Lock City sell?
Lock City sells steel door locks, smart locks, door handles, lock cylinders, padlocks, door accessories, and related security hardware for homes, offices, rentals, shops, and commercial spaces.
Orders
Do you deliver outside Nairobi?
Delivery or installation outside Nairobi can be discussed on WhatsApp. Pricing depends on your location, distance from the business, and the best available delivery or installer option.
Can I request installation together with my order?
Yes. Installation can be discussed on WhatsApp. The cost depends on the lock type, door type, location, and the amount of work required.
Can I order multiple locks at once?
Yes. Share the products and quantities you want through WhatsApp. We will review the selected items, confirm availability, final price, delivery, and installation before payment.
How do I order from Lock City?
You can click Order Now on a product to send the product details to us on WhatsApp. If you are comparing several products, share the items with us and we will confirm availability, final price, delivery, and installation before payment.
Payments
Why do orders continue on WhatsApp instead of a payment page?
Locks often require confirmation before purchase, especially when installation, door compatibility, delivery, or location affects the final cost. Use Order Now on a product, or send your cart details to WhatsApp, and we will confirm everything before you pay.
Are the prices on the website final?
Website prices are product estimates. The final payable amount is confirmed on WhatsApp after checking stock, quantity, delivery location, and whether installation is needed.
Which payment method does Lock City accept?
Lock City mainly uses M-Pesa. Payment details are shared only after the order, stock, delivery, and installation details have been confirmed on WhatsApp.
Do I pay directly on the website?
No. Lock City currently does not process payments on the website. Orders are confirmed through WhatsApp so we can discuss the product, pricing, delivery, and installation before payment.
