Emergency Lockout Guidance

If you are locked out, stay calm and avoid forcing the lock unless there is a safety emergency. Forced entry can damage the door, frame, lock body, and warranty eligibility.

Smart Lock Lockout Checks

• Try a registered fingerprint, card, PIN, app access, or mechanical backup key.
• If the battery is dead, check whether the lock supports emergency USB power or an external battery contact.
• Ask an admin user to unlock or reset access if the model supports remote or app-based access.
• Confirm you are using the correct door, app account, card, and password.

Lost Keys or Cards

Contact us with the lock model and photos. We will advise whether spare keys, cards, reprogramming, cylinder replacement, or lock replacement is suitable.

When to Call for Help

If backup access fails, contact Lock City Nairobi CBD on WhatsApp or call for guidance. Service availability, cost, and response time depend on your location, lock type, and the issue.