Delivery Policy

Customers can collect orders from our Nairobi CBD shop or request delivery where available. Delivery is confirmed on WhatsApp after checking product availability, quantity, destination, and whether installation is required.

Nairobi CBD Pickup

Pickup is available from the Lock City Nairobi CBD shop at Shell opposite Odeon Cinema after stock and price confirmation.

Delivery Within Nairobi

Delivery within Nairobi is arranged based on stock availability, location, order size, and the best available rider or delivery option. Final delivery cost and timing are confirmed before payment.

Delivery Outside Nairobi

Delivery outside Nairobi can be discussed on WhatsApp. Cost and timing depend on destination, courier availability, product size, and whether an installer is also needed.

Customer Checks

• Confirm your name, phone number, delivery location, and product list.
• Check the package before installation or use.
• Report missing accessories or visible damage immediately.