Are the prices on the website final?
Website prices are product estimates. The final payable amount is confirmed on WhatsApp after checking stock, quantity, delivery location, and whether installation is needed.
Why do orders continue on WhatsApp instead of a payment page?
Locks often require confirmation before purchase, especially when installation, door compatibility, delivery, or location affects the final cost. Use Order Now on a product, or send your cart details to WhatsApp, and we will confirm everything before you pay.
Which payment method does Lock City accept?
Lock City mainly uses M-Pesa. Payment details are shared only after the order, stock, delivery, and installation details have been confirmed on WhatsApp.
Do I pay directly on the website?
No. Lock City currently does not process payments on the website. Orders are confirmed through WhatsApp so we can discuss the product, pricing, delivery, and installation before payment.