Warranty Policy

Warranty support depends on the product, manufacturer terms, proof of purchase, product condition, and whether the lock was installed and used correctly. Contact us on WhatsApp with photos, videos, receipt details, and a clear explanation of the issue.

What May Be Covered

• Manufacturer defects confirmed after inspection.
• Missing or faulty parts reported promptly after purchase.
• Smart-lock issues that are not caused by wrong installation, misuse, water damage, battery leakage, or forced entry.

What Is Usually Not Covered

• Damage caused by incorrect installation, drilling, cutting, or modification.
• Battery leakage, water damage, impact damage, or forced-entry damage.
• Forgotten passwords, lost keys/cards, or app access issues caused by deleted admin access.
• Normal wear, scratches, dents, or cosmetic damage after use.

How to Request Support

Send your receipt, product photos, installation photos, and a short video of the issue on WhatsApp. We will advise whether troubleshooting, inspection, repair, replacement, or manufacturer follow-up is the right next step.