Terms and Conditions

These terms apply to purchases from Lock City, including orders placed online, by phone, or by WhatsApp.

Orders and Pricing

Product availability and prices may change without notice. We confirm final product details, price, delivery, and installation requirements before completing an order.

Installation

Installation services are quoted based on the door type, lock type, location, and required work. Customers should confirm compatibility before installation.

Delivery and Pickup

Customers may collect orders from our Nairobi CBD shop or request delivery where available. Delivery timelines depend on stock availability and destination.

Returns and Warranty

Returns, exchanges, and warranty claims are handled according to the product condition, manufacturer warranty, and our refund and returns policy.

Contact

For order support, product confirmation, or installation help, contact Lock City before purchase.