Frequently Asked Questions
Which payment method does Lock City accept?
Lock City mainly uses M-Pesa. Payment details are shared only after the order, stock, delivery, and installation details have been confirmed on WhatsApp.
Why do orders continue on WhatsApp instead of a payment page?
Locks often require confirmation before purchase, especially when installation, door compatibility, delivery, or location affects the final cost. Use Order Now on a product, or send your cart details to WhatsApp, and we will confirm everything before you pay.